Delivery & Returns

Delivery

Delivery OptionCourierDelivery toDelivery timescaleCost
Standard UKDPDUK Mainland3 working days*£5.95
Large ItemsDPDUK Mainland3 working days*£55
Channel Islands5 working days*£85
Standard Channel Islands**DPDIsle of Man / Guernsey / Jersey5 working days*£20
Republic of Ireland**DPDRepublic of Ireland5 working days*£20.50
International EU**UPS or DPDEU countries5 working daysfrom £20

 Important information:

  • *Please allow up to 7 working days to receive your order during our busy periods
  • Only Monday to Friday are classed as working days
  • All delivery charges are subject to change and our Customer Service team will contact you before despatching your parcel should this be the case. All prices charged are in GBP
  • You can request during the order process that your parcel is left with a neighbour or in a safe place.
  • Please note the courier will be selected depending on the size of your parcel/order and location.
  • All deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges are outside of our control and you will be responsible for these payments.
  • Please note for large orders, delivery cost will be weight and size dependent, so we do reserve the right to contact you regarding an increase in the price and to take additional payment if required. If you are placing a large order, please email us with all the items you would like to purchase with your delivery address and we will send you a shipping quote.
  • **Prices for overseas deliveries are weight and size dependent, so we do reserve the right to contact you regarding an increase in the price to take additional payment if required.
  • We do not offer International delivery outside of Europe.

Returns and Refunds

You have 28 days to return any item for a full refund, provided it is in original, unused, saleable condition and repacked in the original packaging.

You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item.

To return an item, please follow the returns instructions on the back on your invoice. For more information visit our returns policy page or email shop@pollyfields.co.uk